Privacy Policy and Data Protection Practices
Last Updated: March 19, 2025
Your Privacy Matters
Information We Collect
We collect limited personal information necessary to provide our services. This includes account information (email, username, password), usage data (interactions with our platform), and optional profile information you choose to provide. We do not sell your personal information to third parties.
How We Use Your Information
Your information helps us provide our AI chat services. We use it to maintain your account, process transactions, send notifications about your account, and ensure proper functioning of our platform. We do not use your conversations with AI characters for training or improvement purposes. Your conversations remain private.
Data Security Measures
We implement industry-standard security measures to protect your data. This includes encryption of sensitive information, secure server infrastructure, regular security audits, and strict access controls for our staff. We use HTTPS encryption for all data transfers and store conversations with encryption to prevent unauthorized access.
Your Privacy Controls
You have control over your data on our platform. You can access, update, or delete your account information at any time through your account settings. You can delete your account and all associated data directly from the profile page. We provide options to limit data collection for certain features.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. These help us remember your preferences, understand how you use our service, and improve functionality. We use session cookies that expire when you close your browser and persistent cookies that remain until they expire or you delete them. You can manage cookie preferences through your browser settings.
Frequently Asked Questions
- How is my conversation data stored and protected?
- Your conversations are stored using encryption on secure servers. We implement multiple layers of security including access controls, regular security audits, and data encryption both in transit and at rest. Your conversation data is private and is not used for training or improving our AI models.
- Do you share my personal information with third parties?
- We do not sell your personal information to third parties. We may share limited data with service providers who help us operate our platform (such as cloud hosting providers), but these partners are bound by strict confidentiality agreements.
- Can I delete my data from your systems?
- Yes, you have the right to delete your data. You can delete specific conversations through your account interface or delete your entire account from the profile page. When you delete your account, we remove your personal information from our active databases. Please note that as outlined in our Terms of Service, if your account is deleted due to violations, you may not be entitled to refunds.
- How do you use my conversation data?
- We only use your conversation data to provide the service to you. Your conversations with AI characters are not used to train or improve our AI models. Your conversations remain private and are only processed as needed to generate responses from the AI characters.
- What happens to my data if xchar.ai is acquired?
- If our company is acquired or merged with another company, your information may be transferred to the new owners so they can continue to provide services to you. In such a case, we would notify you before your information is transferred and becomes subject to a different privacy policy.